The agreement
These terms apply when you use this website or buy a product or service whose checkout identifies A Trial Balloon, LLC as the business. “We,” “us,” and “our” mean A Trial Balloon, LLC. “You” means the customer or account owner.
Each product can publish supplemental terms that describe its specific service, plan, acceptable use, refund process, or delivery. Those product terms become part of this agreement when you use or buy that product. If a product-specific term conflicts with this general page, the more specific term controls for that product and purchase.
What we provide
We provide focused software subscriptions, a digital editorial membership, professional coaching, and occasional online workshops or masterclasses. The products page explains what each offering includes and displays current public prices.
No physical goods are sold or shipped. Software and membership access are delivered online. Coaching and live-event details are delivered by email and scheduled with the customer.
We may improve, replace, or stop an offering. If we discontinue a paid service before delivering what a customer already purchased, we will provide a reasonable transition, replacement, or refund for the undelivered portion.
Accounts and acceptable use
You are responsible for accurate account information and for protecting passwords, sign-in links, private-feed URLs, and other access credentials. Tell the relevant product support address promptly if you believe access was compromised.
Do not use our services to break the law, harm or harass another person, interfere with service operation, evade plan limits, probe another customer’s data, distribute malware, or infringe intellectual-property or privacy rights. We may restrict abusive use to protect customers and the service, and will explain the reason when it is safe and lawful to do so.
Prices, payment, and renewals
All prices on this site are stated in United States dollars (USD). Checkout shows the exact amount, billing interval, taxes if applicable, and payment provider before you confirm a purchase. Stripe or the identified membership provider processes card information directly; we do not store full card numbers.
A recurring plan renews at its stated interval until cancelled. You authorize the payment provider to charge the payment method on file for each renewal. A price change does not alter a billing period already paid and will be disclosed before it applies to a future renewal.
Legacy plans, customer-specific arrangements, and promotions can have different prices or terms. The price and terms accepted at that checkout continue to govern that purchase unless the customer agrees to a change.
Cancellation, refunds, and disputes
Recurring software and membership plans can be cancelled through their billing or account portal. Cancellation stops the next renewal; unless product-specific terms say otherwise, paid access continues through the current billing period.
Refund eligibility depends on the offering. Comovamos has a 30-day money-back guarantee for new Pro subscriptions. Hilo refunds failures to deliver the paid service. Coaching has a published two-call trial and partial-refund process. Event-specific terms appear before purchase. The complete operational policy is on our refunds and cancellations page.
Contact contact@atrialballoon.com about an unfamiliar charge or unresolved service problem. Nothing in these terms limits rights that cannot be waived under applicable consumer law.
Content and ownership
We and our licensors retain rights in our software, sites, editorial work, course materials, and brand assets. A purchase gives you the personal or business-use access described by that product; it does not transfer ownership or permission to resell, republish, reverse engineer, or distribute the product or materials.
You retain ownership of content you provide to a product. You grant us the limited permission needed to host, process, transform, back up, and deliver that content as part of the service. Product-specific policies describe important boundaries, including what automated providers process.
Professional and automated output
Coaching is not therapy and is not legal, medical, financial, or employment advice. It does not promise a job, promotion, compensation change, or other result.
Hilo briefings are generated with automated research and narration systems. They are starting points, can contain mistakes, and are not professional advice. Check primary sources and consult a qualified professional before acting on important information.
Availability and responsibility
We operate small services that can occasionally be unavailable or fail. We will act in good faith to restore service and correct paid-delivery failures, but do not promise uninterrupted or error-free operation.
To the extent permitted by law, services are provided as described and otherwise without implied warranties. We are not liable for indirect, incidental, special, or consequential losses. Our aggregate liability for a claim is limited to the amount you paid for the affected product during the 12 months before the claim. These limits do not apply where applicable law does not allow them.
Changes and contact
The terms accepted at purchase govern that purchase. We will update the date above for future changes and provide additional notice when a material change affects an active paid service.
Questions can be sent to contact@atrialballoon.com or mailed to A Trial Balloon, LLC, 131 Continental Drive, Suite 305, Newark, DE 19713, United States.